Yuma's Best 2012: Fisher Chevrolet Buick GMC

Lloyd Vassar can’t give you just one reason why Fisher Chevrolet Buick GMC was named by voters in Yuma’s Best as having the area’s best auto repair shop.

But Vassar, the Yuma car dealership’s service director, can give you 40 or 50 reasons for the honor.

Twenty-eight of those reasons are in the dealership’s service department, where they work as service advisors, auto technicians, courtesy drivers, lot porters and perform other functions.

And he says another 11 comprise the parts department that supply the parts needed in the repairs and maintenance.

Still another reason for the honor, said Vassar, is the dealership’s owner, Joe Fisher Jr., who gives employees the support they need to do their best work.

And Fisher, by the way, expects everyone to work as a team, Vassar added.

"There’s no one thing that makes it all work. It’s all of us who make it work."

Teamwork is one part the dealership’s philosophy, Vassar said. Another part, Vassar added, is "listening and taking care of the customer the first time, so that we win over that customer for life."

Fisher, which recently moved into its new dealership facility at 775 E. 32nd St., won in category of Best Auto Repair Shop for 2012 in Yuma’s Best, the Yuma Sun’s annual reader poll.

Fisher Chevrolet Buick GMC services all makes and models of automobiles, said Vassar. And that includes vehicles that weren’t purchased at the dealership.

"That’s how they become our customers."

Whether it’s an oil change or a major body repair, the service department will tackle any repair or maintenance work the car owner needs, he said.

That includes older-model vehicles for which parts may be in short supply.

"Our parts department is top notch," Vassar said. "They’ve got great management and great people. We can’t fix vehicles without parts. They have as much to do with us winning this award as anyone."

The parts department is overseen by Brian Teem, the department manager.

In some cases, a part may no longer exist, but Vassar said Fisher will make the effort to find it.

"I don’t like to tell a customer ‘I don’t know’" if a part exists. "I like to tell them, ‘I’ll find out.’"

The dealership already performs oil changes and lube jobs, but it is scheduled to open a quick lube shop later this year, Vassar said.

Customers who wish to bring in their vehicle for servicing at Fisher are asked to call 726-5500 to reserve a slot.