If you’re a subscriber, the Yuma Sun needs your help.
The newspaper recently changed over to a new computer system, requiring the input of all billing information once more.
When subscribers initially signed up for EZ Pay and gave their credit card numbers, the data was sent to a secure payment processing center for automatic billing, and the Yuma Sun no longer has access to this information.
The system conversion has caused subscribers previously on automatic payment plans to start receiving invoices, rather than being automatically billed.
“We would like our EZ Pay customers to know all they need to do is call us and provide us with their information, and we’ll get them back on EZ Pay,” Bob Roeser, circulation director, explained.
“We need them to contact us and we’ll take it from there,” he added.
The Yuma Sun is sending out letters this week asking subscribers to call in their information. They may call the newspaper’s circulation department at 928-539-6900.
Once the billing information is entered, the newspaper will only be able to see the last four digits of a credit card number.
“The (complete) numbers won’t reside with us,” Roeser noted.
Again, only the secure payment processing center will have the credit card numbers, which has safeguards to protect all information.
The good news is that, with the new system, subscribers will be billed monthly, rather than with 13 payments a year. The 13th payment sometimes confused those who thought they were making monthly payments.
“It will now be a monthly cycle,” Roeser said.
In another bit of good news, the new system allows subscribers to choose when they want to be billed, with two options: either the closest billing cycle to the fifth or the 20th day of every month.